Delivery

We deliver all of Melbourne & beyond - which includes Ballarat, Geelong, Mornington Peninnsula, Pakenham, Numurkah & Shepparton.

Right to your home or office - super fresh produce, organic food & grocery.

Go ahead and order with confidence, knowing we can get your order to you. Our delivery charges are from $8.99 to $19.99 

Free Delivery is available for Recurring Orders over $100 (weekly or fortnightly updated or the same order)  

Delivery FAQs

When do I need to order by?

One of the benefits of ordering online is you can order whenever you like. But... there are deadlines!  

We deliver on Mondays, Tuesdays, Thursdays and Fridays.

For delivery on a Monday or Tuesday you’ll need to order by 5pm on Sunday.              

For delivery on a Thursday or Friday, order by 5pm on Wednesday.

What time will my goods arrive?

We deliver between 9am & 5pm. 

How much is the delivery fee?

We charge a flat rate of $8.99.  If you're more than 20 kilometres from the CBD we charge $10.99.  Country areas over 50 kilometres from Melbourne is $19.99.

How do I know if you deliver to my area?

We deliver everywhere in the Melbourne Metro Area & well beyond! Including, Mornington Peninnsula, Geelong, Ballarat & Numurkah & Shepparton.  

Is there a minimum amount I need to order?

Yes, the minimum amount for any order is $75.00 (excluding delivery). The minimum order for 20 kilometres from the CBD is $100 and for 50+ kilometres the minimum order is $200.  

What if I am not home when delivery is made?

Many customers are not home upon delivery. Most front doorways offer some security and some shade. You can let us know where else you would like your delivery placed; find somewhere secure, away from pets and protected from the weather.  Other options include having your goods delivered to a neighbour or to your workplace.

What about items that need refrigeration?

We keep these cool for you until they arrive at their destination. In compostable cornstarch bags with the ice packs. We recommend you put your colds in the fridge as soon as possible.      

Please Note:  We have provided premium care of your order but on delivery they become your responsibility.             

What do I do with the empty box?

Of course, we like to ‘keep it green’ so please, leave our empty boxes from previous orders out for collection on your next delivery day. These will be re-used or recycled. We also will reuse the polystyrene boxes and appreciate the return of all our boxes.

How often do I need to order?

You can order as little or as often as you like.  

Can I get the same order each week?

Yes! Just tick the Recurring Order box when you get to Your Cart and you won’t even need to order each week.  Once in place we deliver that same order to you each week until further notice.  Plus you can order and over ride anytime.

What products are available to buy?

We have a large selection for you that includes most of what you can purchase at an organic supermarket. We pride ourselves on offering a varied seasonal selection of fresh fruits and vegetables.

How can I be sure the goods are really organic?

All produce is purchased from the Certified Organic Whole Food Wholesalers at the Melbourne Markets, their suppliers are all Certified Organic Farmers. ALL our produce are grown and processed without the use of synthetic chemicals, fertilisers, or GMOs and is Certified Organic. The grocery products are also Certified Organic, which is stated on the packaging. 

Are your fresh foods local?

We make a real effort to only purchase fresh food with the minimum number of food miles. Most of the produce is grown by local farmers in Victoria. There are of course some produce that we can only access from afar, like kiwifruit is occasionally only available from NZ growers. Or bananas and mangoes from Queensland.

How can I find out what’s in season?

We have listed everything in season on our Seasonal Chart under Organic Living.  Buying in season produce is a great way to be environmentally friendly and to takes advantage of the absolute freshest produce. Some of us even believe this is a healthier more natural approach for our bodies as our diets have undergone such tremendous change over the past 100 years or so.

How do I order?

Select your items by clicking the number you would like in each box and then click outside the box for it to be added to your cart. Then click on Your Cart & Checkout, where you can see what you have chosen and make any last minute adjustments. From there, click Checkout. At Checkout you create your own account for future purchases, this will make checkout faster and give some other benefits as well. We hope all the steps are clear along the way but if for some reason it doesn’t seem clear to you or you can’t make it to a computer you are welcome to make a phone order; just give Josh a call on 0402 231 007 or Liane on 0423 013 878.

How do I pay?

We accept major credit and debit cards and we process payment either the night before delivery or on delivery. 

Why is the total when I order an estimate?

An estimated total is displayed because your final order total may differ slightly from your order. For example:

  • When an item is out of stock you will not be charged for that item
  • If we substitute any item you'll be charged the lower of either the original or the substitute price.

How is my order confirmed?

Once  you complete your checkout, a confirmation email will be on it’s way to you. This will detail all your purchases, provide you with an order number and your estimated total.

Will I receive a invoice?

Yes, an automatic email invoice/receipt is emailed as soon as you complete your order. 

What if I have a question about my invoice?

If you have any queries send an email to liane@organicorigins.com.au

What if I’m not happy with my order?

In the unlikely event that you are disappointed for any reason, please contact us immediately, we are committed to our customers being not just happy but delighted with our services and will go to GREAT LENGTHS! to ensure this.  

Do you want suggestions on how to improve?

Absolutely! We LOVE to hear your ideas on how we can continue to improve. 

Account FAQs

By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

To create Your Account is easy and you can create one as soon as you've placed your first order.