FAQs for Organic Delivery

We deliver all of Melbourne & beyond - which includes Ballarat, Geelong, Mornington Peninnsula & Numurkah & Shepparton.

Right to your home or office - super fresh fruit & vegetables, organic food & grocery.

Go ahead and order with confidence, knowing we can get your order to you. Our delivery charge is $8.99.  For those that are in the further away category,  20klm+ from the CBD we ask that your minimum order is $120. 50klm+ the minimum is $150.00.

How to get Free Delivery

Great deal huh :) 

Delivery FAQs

When do I need to order by?

One of the benefits of ordering online is you can order whenever you like. But... there are deadlines!  

We deliver on Mondays, Tuesdays, Thursdays and Fridays.

For delivery on a Monday or Tuesday you’ll need to order by 5pm on Sunday.              

For delivery on a Thursday or Friday, order by 5pm on Wednesday.

What time will my goods arrive?

We deliver between 8am & 5pm. 

How much is the delivery fee?

We charge a flat rate of only $8.99 for Metro Melbourne. $10.99 for 20k+ and $14.99 for $14.99.

How do I know if you deliver to my area?

We deliver everywhere in the Melbourne Metro Area & well beyond too.  

Is there a minimum amount I need to order?

Yes, the minimum amount for any order is $60.00. If the delivery is required further than 20klm past the CBD we ask that your order is a minimum of $150. 

What if I am not home when delivery is made?

Many customers are not home upon delivery. Most front doorways offer some security and a bit of shade. You can let us know where else you would like your delivery placed; find somewhere secure, away from pets and protected from the weather.  Other options include having your goods delivered to a neighbour or to your workplace.

What about items that need refrigeration?

We keep these cool for you until they arrive at their destination and use frozen water bottles as ice packs. We recommend you put your colds in the fridge as soon as possible.                       

What do I do with the empty box?

Of course, we like to ‘keep it green’ so please, leave our empty boxes from previous orders out for collection on your next delivery day. These will be re-used or recycled. We also will reuse the polystyrene boxes and appreciate the return of all our boxes.

Please Note: ORGANIC ORIGINS provides premium care of your goods. Upon delivery they become your responsibility and we do not accept any liability for any unforeseen damage to unattended deliveries.

Account FAQs

By creating an account you'll be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

To create Your Account is easy and you'll be able to do so once you've placed your first order.

How often do I need to order?

You can order as little or as often as you like.  

Can I get the same order each week?

Yes! Just tick the Recurring Order box when you get to Your Cart and you won’t even need to order each week.  Once in place we deliver that same order to you each week until further notice.  Plus you can make your own selections when you want to as well.

What products are available to buy?

ORGANIC ORIGINS provide a comprehensive product list of food & personal items, as well as cleaning products. Our specialty of course is fresh organic fruits and vwegetables but we realise how handy it is to include most of what you can purchase at an organic supermarket only you can order it anywhere, don’t have to go get it and lug it home... Just have it delivered! The current range includes a large selection of fresh fruit and vegetables, if it’s available in good quality we’ll have it!

How can I be sure the goods are really organic?

ORGANIC ORIGINS purchase all produce from Certified Organic Whole Food Wholesalers at the Melbourne Wholesale Markets (now in Epping), their suppliers are ALL Certified Organic Farmers. ALL our produce are grown and processed without the use of synthetic chemicals, fertilisers, or GMOs and is Certified Organic. The grocery products we get are also Certified Organic, which is stated on the packaging. Any product that we offer that is not Certified Organic will be described as only Organic, but note that we only use any products that are only Organic if we are very confident in their procedures. On the whole though, the site offers almost 100% Certified Organic goods and all our fruits and vegetables are 100% certified organic. 

Are your fresh foods local?

We make a real effort to only purchase whole food with the minimum number of food miles. Most of the produce is grown by local farmers in Victoria. There are of course some produce that we can only access from afar, like kiwifruit is occasionally only available from NZ growers. Or bananas and mangoes from Queensland!

How can I find out what’s in season?

We have listed everything in season on our Seasonal Chart under Organic Living.  Buying in season organic fruit and vegetables is a great way to be environmentally friendly and to takes advantage of the absolute freshest food. Some of us even believe this is a healthier more natural approach for our bodies as our diets have undergone such tremendous change over the past 100 years or so.

How do I order?

Select your items by clicking the number you would like in each box and then click outside the box for it to be added to your cart. Then click on Your Cart & Checkout, where you can see what you have chosen and make any last minute adjustments. From there, click Checkout. At Checkout you create your own account for future purchases, this will make checkout faster and record your orders for future reference and makes reordering a breeze. 

How can I remember to order in time to meet the deadlines?

We will send a quick email the day before and also an SMS to your mobile before the deadline. Really it is just creating a new habit and after a few orders you will be in the swing of things. the chances are good that you won’t miss standing in line at the supermarket, steering wayward trolleys, packing and then unpacking your car... But mostly, we hope, it’s the super fresh quality organic food experience and living healthy and environmentally sustainably that really rewards you!

How do I pay?

We accept major credit and debit cards and we process payment either the day before delivery or on delivery day.  

Why is the total when I order an estimate?

An estimated total is displayed because your final order total may differ slightly from your order. For example:

  • When an item is out of stock you will not be charged for that item
  • If we substitute any item you'll be charged the lower of either the original or the substitute price.

How is my order confirmed?

Once  you complete your checkout, a confirmation email will be on it’s way to you. This will detail all your purchases, provide you with an order number and your estimated total.

Will I receive a invoice?

Yes, an automatic email invoice/receipt will be on its way to you as soon as you complete your order. 

What if I have a question about my invoice?

If you have any queries send an email to liane@organicorigins.com.au

What if I’m not happy with my order?

In the unlikely event that you are disappointed for any reason, please contact us immediately, we are committed to our customers being not just happy but delighted with our services and will go to GREAT LENGTHS! to ensure this.  

Do you want suggestions on how to improve?

Absolutely! We LOVE to hear your ideas on how we can continue to improve.

FAQs for Organic Delivery | Organic Origins ...