Plus - when you place a Recurring Order of $100+ you can enjoy Free Delivery! (within Metro Melbourne)
Can I get the same order each week?
Yes! Just tick the Recurring Order box. Once in place we deliver that same order to you each week until further notice. Plus you can make your own selections when you want to as well. Plus you'll get Free Delivery / Shipping.
How can I know that it's all Certified Organic?
Organic Origins purchase all produce from the Certified Organic Wholefood Wholesalers at the Melbourne Wholesale Footscray Markets, supplied by Certified Organic Farmers from all over Victoria & beyond. All produce is therefore grown and processed without the use of synthetic chemicals, fertilisers, or GMOs and is Certified Organic. The grocery products we get are also Certified Organic, which is also stated on the packaging.
What products are available to buy?
Organic Origins provide a comprehensive product list that includes what you can purchase at an organic supermarket only you can order it anywhere, don’t have to go get it and lug it home... Just have it delivered! The current range includes a large selection of fresh fruit and vegetables, if it’s available we’ll have it!
Are your fresh foods local?
We make a real effort to only purchase whole food with the minimum number of food miles. Most of the produce is grown by local farmers in Victoria. There are of course some produce that we can only access from afar, like kiwifruit is occasionally only available from NZ growers. Or bananas and mangoes from Queensland.
How can I find out what’s in season?
We have listed everything in season on our Seasonal Chart. Buying in season is a great way to be environmentally friendly and to takes advantage of the absolute freshest produce also at the best prices.
How do I order?
Select your items by clicking the number you would like in each box and then click outside the box for it to be added to your cart. Then click on Your Cart & Checkout, where you can see what you have chosen and make any last minute adjustments. From there, click Checkout. At Checkout you create your own account for future visits. We hope all the steps are clear along the way but if for some reason it doesn’t seem clear to you or you can’t make it to a computer you are welcome to make a phone order; just give Josh a call on 0402 231 007 or Liane on 0423 013 878.
How can I remember to order in time to meet the deadlines?
We will send a quick email the day before and also an SMS to your mobile before the cutoff. Really it is just creating a new habit and after a few orders you'll be in the swing of things. the chances are good that you won’t miss standing in line at the supermarket, steering wayward trolleys, packing and then unpacking your car... But mostly, we hope, it’s the super fresh quality organic food experience and living healthy and environmentally sustainably that really rewards you!
How do I pay?
We accept major credit and debit cards and we process payment on or the day before your delivery day.
Why is the total when I order an estimate?
An estimated total is displayed because your final order total may differ slightly from your order. For example:
When an item is unavailable you will not be charged for that item
If we substitute any item you'll be charged the lower of either the original or the substitute price.
How is my order confirmed?
Once you complete your checkout, a confirmation email will be on it’s way to you.
Will I receive a invoice?
Yes, this is the same as your confirmation email above.
What if I have a question about my invoice?
If you have any queries about your invoice just email email@example.com
What if I’m not happy with my order?
In the unlikely event that you are disappointed for any reason, please contact us immediately, we are committed to our customers being not just happy but delighted with our services and will go to GREAT LENGTHS! to ensure this. We hope your satisfaction is such that you will recommend us.
Do you want suggestions on how to improve?
Absolutely! We LOVE to hear your ideas on how we can continue to be better.
When do I need to order by?
For delivery on a Monday or Tuesday order by 12noon on Sunday.
For delivery on a Thursday or Friday, order by 12noon on Wednesday.
What time will my goods arrive?
We deliver between 8am & 5pm. When you place your first order with us we will contact you and let you know when to expect your goods.
How much is the delivery?
We charge a flat rate of only $7.99. We offer Free Delivery on all orders that are over $100 that are Recurring Orders. Click here to learn more about Recurring Orders & Free Delivery
How do I know if you deliver to my area?
We deliver everywhere in the Melbourne Metro Area & well beyond too.
Is there a minimum amount I need to order?
Yes, the minimum amount for any order is $70.00 (excluding delivery). If the delivery is required further than 20km past the CBD in some areas the requirement will be a minimum order of $120.00.
What if I am not home when delivery is made?
Many customers are not home upon delivery. Most front doorways offer some security and shade or you can let us know where else you would like your delivery placed; find somewhere secure, away from pets and protected from the weather. Other options include having your goods delivered to a neighbour or to your workplace.
What about items that need refrigeration?
We keep these cool for you until they arrive at their destination with ice packs or a Cooler Bag if you have selected to purchase one. We recommend you store your goods correctly as soon as you can.
What do I do with the Custom Cooler Bag?
Leave it out for collection on your next delivery day and we will rotate the bags always providing you another one for your chilled goods.
What do I do with the empty box?
Of course, we like to ‘keep it green’ and if you do too then leave the empty boxes out for collection on your next delivery day. These will be re-used or recycled.
Please Note: Organic Origins provides premium care of your goods. Upon delivery however they then become your responsibility and so we do not accept any liability for any unforeseen damage to unattended deliveries.
The First Time you order, we'll give you a call to organise payment and where you'd like us leave your box.
To set up Your Account after your first order, after Checkout simply enter your details, then next time you visit just click Login and go straight to Your Account, where you can edit, add to or make adjustments to any previous order.
Please feel free to contact us if you have any questions! We love to help :)
Josh 0402 231 007
Liane 0423 013 878
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